FAQ

How much does delivery cost?
Spend up to £19.99 with us and Standard Shipping to a UK address is charged at £2.95
Spend over £20.00 with us and Shipping is Free to a UK address
Express Delivery to a UK address only (Next Day by Courier) is £7.95

Delivery to Guernsey, Jersey, Ireland and Isle of Man delivery charges are:
£7.50 if order value is below £39.99 (Standard 1st Class Post)
Free delivery if you spend over £40.00

Which browser works best with your store?
Our store will work on all browsers, but works best on Google Chrome.  It's quick and easy to install.  Just go to google and search "chrome" and download.

I can't find an item on your site but I'm sure I've seen it before?
We may be temporarily out of stock of some items at certain times of the year.  Send an email to enquiries@flossandrock.co.uk or call us on 01253 831540 and we'll look into your query.

Where's my parcel?
Orders placed before 12 noon Monday to Thursday are sent the same day.  Standard Delivery orders are sent by Royal Mail 1st Class post, so please allow 2-5 days for delivery. Express Delivery orders are sent with our Courier, Interlink, who will email/text you with a 1 hour delivery window so please include your mobile number to receive a delivery notification by text when entering shipping details at checkout. .  
Please note, we can not deliver orders on Saturdays, Sundays or on Bank Holidays, so if you order after 12 noon Thursday your order will be sent out on the following Monday.

What if I want to return something?
In addition to your legal rights, we allow you to return goods if you simply change your mind. Goods must be returned unused and in original packaging within 30 days of purchase please.  We ask you to cover the cost of postage for returning unwanted goods. Return address is:
Floss & Rock
c/o Penny, Atelier Home & Gift Ltd
Unit D Prestige House
Cornford Road
Blackpool
Lancashire
FY4 4QQ

If there is a problem with any of our products or service, let us know by emailing us at enquiries@flossandrock.co.uk

Do you ship orders to Europe or abroad?
No, at the moment we can only ship to UK addresses.  Delivery to Guernsey, Jersey, Ireland and Isle of Man. Shipping abroad can cause problems with couriers and we don't want to let anyone down. Email Lynda on enquiries@flossandrock.co.uk if you are in Europe or further afield and we'll do our best to find a supplier of Floss & Rock to assist you.

Will my details be shared with third parties?
No! We don't pass on your details to anyone. If you sign up for our newsletter (fill in the form at the bottom of our home page), we'll send a newsletter to you to keep you up to date with special offers and exciting new products.